Shipping & Delivery

All orders are processed once payment has been confirmed. Orders are processed during business days, Monday to Friday, from 8:00 AM to 5:00 PM. Business days do not include Saturdays, Sundays, and Philippine holidays.

Delivery Coverage

We currently deliver to addresses within the Philippines. Customers are responsible for providing complete and accurate delivery information, including:

* Name of recipient
* House number or lot/block/phase number
* Street name
* Subdivision
* Barangay
* Town/City
* Province
* ZIP code
* Unit number, floor, building name, or compound, when applicable

The use of abbreviations is highly discouraged to avoid delivery delays or failed deliveries.

If an order cannot be delivered due to incorrect, incomplete, or inaccurate delivery information provided by the customer, additional delivery or re-delivery charges may apply.

Delivery Schedule

Deliveries are generally made from 8:00 AM to 5:00 PM, Monday to Friday. Any changes in delivery schedules or additional charges due to holidays will be communicated or posted accordingly.

Depending on the courier and destination, estimated delivery times are:

* **Metro Manila:** 2–3 shipping days
* **Outside Metro Manila:** 3–7 shipping days

Shipping days do not include weekends, holidays, or the day the order is picked up from our warehouse.

Delivery times are estimates and may vary depending on the courier, destination, weather, traffic, volume of shipments, and other circumstances beyond our control.

Authorized Recipient
For the protection of our customers, packages may only be released to the person whose name is indicated on the delivery receipt and who can present valid proof of identification.

If the named recipient cannot personally receive the package, an authorized representative may receive the order by presenting:

* An authorization letter from the recipient
* Valid proof of identification of the recipient, when required
* Valid proof of identification of the authorized representative

Rush Delivery and Special Requests

We do not accept rush deliveries or special arrangements for exact delivery times.

Since deliveries are handled by third-party courier services, we cannot guarantee that an order will arrive at a specific date or time.

We are also not responsible for delays caused by circumstances beyond our control, including severe weather, natural disasters, road closures, traffic conditions, courier operational issues, or other unforeseen events.

Track Your Order
Once your order has been shipped, we will send an email containing your shipment tracking number. If you cannot find the email in your inbox, please check your **Spam** or **Junk** folder.

You may also view your order and tracking information by logging into your account, when available.

Once you have received your tracking number, you may visit the courier's tracking page and enter the tracking number to view the latest shipment status.

Please note that courier tracking information is normally updated on the following business day. For certain provincial or remote areas, updates may take up to two business days.

Tracking information is provided by the courier, and we are not responsible for delays, inaccurate information, or delayed updates appearing on the courier's tracking system.

Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number and tracking number so we can assist you in checking the delivery status with the courier.

Estimated delivery times are provided for guidance only and do not constitute a guaranteed delivery date.