How can we help you?

You may request for return/exchange of items bought from tenplus.ph within seven (7) days from the date of receipt of your order.

Your item may qualify for return or exchange if:

a. Product that is fundamentally different in nature from the product specified in the website;

b. Faulty, defective, or damaged product;

c. Product that is not as advertised on the website;

d. Wrong item delivered;

e. Delivery/transit-related physical damage

All item/s to be returned should be in its original packaging, with complete accessories and attached price tag.

Any proof of claim should be presented to www.tenplus.ph for our consideration.

For hygiene and safety reasons, helmets and riding gear receive special handling.
Size exchanges are accepted only when:

a. The helmet or apparel has never been used outdoors.

b. Protective films, labels, and tags remain intact.

c. The original packaging is complete.

d. No scratches, odors, stains, or signs of wear are present.

Requests must be submitted within 7 calendar days from the date your order is received.

Customers are responsible for the shipping costs involved in size exchanges unless the error was made by Ten Plus.
For safety reasons, we cannot accept helmets that have been involved in an accident or show signs of impact.

Size exchanges are available for eligible products such as:

• Motorcycle helmets
• Riding jackets
• Gloves
• Boots and riding shoes
• Riding apparel
• Protective gear

Every returned product undergoes inspection before approval.

Returns may be declined if any of the following are observed:

• Signs of installation or use
• Physical damage caused after delivery
• Missing accessories, manuals, packaging, or tags
• Scratches, dents, stains, odors, or excessive dirt
• Modified or tampered products
• Damage resulting from improper installation or misuse

The inspection result of Ten Plus shall determine the eligibility of the return.

a. Any item/s not bought from TenPlus;

b. Electrical-related item/s such as but not limited to alternator assembly, ignition coil, lights and components and other related items;

c. Items with damaged or missing packaging

d. Opened, used or tampered consumable items such as but not limited to oils, fluids and other related items;

e. Physical damage brought about by misuse of the item/s, whether intentional or not;

f. Wrong purchase of item, part is not compatible, incorrect part number

g. Sale, clearance, or promotional items

Please contact our Customer Support Team within 7 days of receiving your order.

When submitting your request, please provide:

Order Number
Full Name
Contact Number
Photos of the product
Photos of the packaging
Description of the concern

Our team will review your request and provide return instructions.

Do not return any item until you receive confirmation from our support team.

Yes.

Once your returned item has passed inspection and is approved, you may choose:

a, The same replacement item (subject to stock availability)
b. Another product of equal value
c. A higher-priced item by paying the price difference
d. A lower-priced item, with the remaining balance issued as Store Credit

Exchanges are subject to product availability.

If you believe your product has a manufacturing defect:

a, Contact TenPlus.ph within 7 calendar days.
b. Submit photos and videos showing the defect.
c. Our technical team will evaluate your claim.
d. Some products may require inspection by the manufacturer or authorized distributor before approval.

Once the inspection confirms that the defect is manufacturer-related, Ten Plus will offer one of the following:

a. Replacement of the same item (subject to stock availability)
b. Exchange for an equivalent product
c. Store Credit
d. Refund (when replacement or exchange is not possible)

Approved warranty claims may require evaluation by the product manufacturer or authorized distributor before a final decision is made.
Please note that damage caused by misuse, improper installation, accidents, or normal wear and tear is not covered.

Yes, refunds are available for approved return requests involving:

a. Manufacturing defects
b. Incorrect item shipped
c. Damaged item upon delivery
d. Products that cannot be replaced due to unavailable stock

Approved refunds may be processed through:

a. Original payment method (when applicable)
b. Bank transfer
c. Store Credit

Shipping charges are generally non-refundable unless the return was caused by an error on the part of TenPlus.ph.

TenPlus.ph will shoulder the shipping cost if:

a. The wrong item was shipped.
b. The product has a confirmed manufacturing defect.
c. The item was damaged before delivery.

The customer will shoulder the shipping cost if:

a. Requesting a size exchange.
b. Returning an item due to change of mind.
c. Ordering the incorrect product or size.