Returns and Exchange

You may request for return/exchange of items bought from tenplus.ph within seven (7) days from the date of receipt of your order.

Valid reasons for return and exchange include the following:

a. Product that is fundamentally different in nature from the product specified in the website;

b. Faulty, defective, or damaged product;

c. Product that is not as advertised on the website;

d. Wrong item delivered;

e. Delivery/transit-related physical damage

All item/s to be returned should be in its original packaging, with complete accessories and attached price tag.

Any proof of claim should be presented to TenPlus for our consideration.

a. Any item/s not bought from TenPlus;

b. Electrical-related item/s such as but not limited to alternator assembly, ignition coil, lights and components and other related items;

c. Intimate apparel or item/s considered as generally hygienic in nature such as but not limited to helmets, gloves, boots, masks and other related items;

d. Opened, used or tampered consumable items such as but not limited to oils, fluids and other related items;

e. Physical damage brought about by misuse of the item/s, whether intentional or not;

f. Wrong purchase of item, part is not compatible, incorrect part number

All return claims are to be submitted through:

https://tenplus.ph/a/returns

Yes, you may exchange any item you want to purchase.

A gift card shall be issued in lieu of the returned item. 

No, we do not honor refunds unless the product is deemed to be defective